- Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from Works Components, for a full refund.
- Order cancellations must be made in writing, quoting your order number, within 7 working days of order to firstname.lastname@example.org.
If however your order has already been processed, you will need to return the order to us.
Please read the Return or Exchange an item section below.
Return or exchange an item
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 28 days of receipt. We will issue a refund on receipt, or exchange the item for a different size if preferred. However delivery charges are only refundable if you have cancelled your entire order within the 7 day Cooling-Off Period or where the goods are faulty and a refund is made.
- The item is your responsibility until it reaches us. For your own protection, we ask that all items are sent back to us via recorded delivery (signature required).
- The cost of returning the item to us is your responsibility.
- The parcel can take up to and over two weeks to reach us.
Please complete the returns form and send it back to us at:
Park Venture Centre,
If the item you received is faulty, please contact email@example.com. We will then advise on how to proceed with the return.
I received the wrong item
If the item you received is not what you originally ordered, please contact us at firstname.lastname@example.org. We will then advise on how to proceed with the return.
Discount codes & vouchers
If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
This returns policy does not affect your statutory rights.
* We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation.
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