Your right to cancel a order for goods starts the moment you place your order and ends 28 days from the day you
Please read the Return or Exchange an item section below.
Return or exchange an item:
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 28 days of receipt. We will issue a refund on receipt, or exchange the item for a different size if preferred. Delivery charges are only refundable when the goods received are faulty.
- The item is your responsibility until it reaches us. For your own protection, we ask that all items are sent back to us via recorded delivery (signature required).
- The cost of returning the item to us is your responsibility.
- The parcel can take up to and over two weeks to reach us.
- Items damaged by poor packaging or previous fitment may be refused refund or exchange.
Please complete the Returns Form and send it back to us at:
Unit 1, Park Venture Centre,
Park Street, Staffordshire, UK, WS11 0BT
If the item you received is faulty, please contact firstname.lastname@example.org. We will then advise on how to proceed.
I received the wrong item:
If the item you received is not what you originally ordered, please contact us at email@example.com. We will then advise on how to proceed.
Discount codes & vouchers:
If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
This returns policy does not affect your statutory rights.
* We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation.