All customers have the right to cancel their order with Works Components under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
Your right to cancel an order for goods starts the moment you place your order and ends 28 days from the day you receive your goods.
To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.
- Order cancellations must be made in writing, quoting your order number, within 28 working days of order to firstname.lastname@example.org.
Please read the Return or Exchange an item section below.
Return or exchange an item
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 28 days of receipt. We will issue a refund on receipt, or exchange the item for a different size if preferred. Delivery charges are only refundable if you where the goods are faulty and a refund is made.
- The item is your responsibility until it reaches us. For your own protection, we ask that all items are sent back to us via recorded delivery (signature required).
- The cost of returning the item to us is your responsibility.
- The parcel can take up to and over two weeks to reach us.
- Items damaged by poor packaging or previous fitment may be refused refund or exchange.
Please complete the Returns Form and send it back to us at:
Unit 8, Park Venture Centre,
Park Street, UK,
Staffordshire, WS11 0BT.
If the item you received is faulty, please contact email@example.com. We will then advise on how to proceed.
I received the wrong item
If the item you received is not what you originally ordered, please contact us at firstname.lastname@example.org. We will then advise on how to proceed.
Discount codes & vouchers
If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
This returns policy does not affect your statutory rights.
* We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation.